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Strategic Account Manager

Location: Seattle, Wasghington, United States
Job # 11671515
Date Posted: 12-06-2018
NetFortris
Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses.  NetFortris solutions are innovative, flexible and seamlessly integrated to provide a unified, end-to-end platform for voice, data, video and applications.  We offer simple interfaces and a single-pane view that provides elegance in managing advanced technology infrastructure.  
 
Our dynamic business solutions serve companies in the retail, financial services, healthcare, and technology sectors.  Our company success is supported by our exceptional people, experience, thought leadership, and proven network platform.  If you are an ambitious, technology savvy, and professional individual who requires excellence in every aspect of your career, contact us today. 

Responsibilities
The Strategic Account Manager will be responsible for maintaining an overall satisfactory client relationship for NetFortris accounts deemed “strategic” in nature.  The SAM will act as a liaison and escalation point between the customer and NetFortris operations teams.  SAM efforts should culminate in complete customer satisfaction and client renewal of contracted services with NetFortris. This is a full time, salaried position in a demanding industry and fast paced environments.  Communication and organizational skills are of high importance.  An effective SAM will build the company image by efficiently addressing customer requests and concerns in a professional and prompt manor.  The SAM will help identify opportunities to improve internal NetFortris processes that impact overall customer experience.  An SAM will study technological networking concepts and collaborate with clients to develop strategic opportunities for account growth and improvement.  Standard account management practices will be used including regular conference call administration and meeting documentation, report distribution, task tracking, and risk mitigation.
 
Qualifications
-Prior experience as an Account Manager
-Experience within the telecommunications industry preferred
-College degree preferred
-Excellent written and oral communication skills
-Strong organizational skills
-Ability to instill client confidence while working with Director to Executive level customer contacts
-Intermediate working knowledge of the Microsoft Office suite of software
-Strong independent work ethic, problem solving skills, and attention to detail
-Ability to prioritize client issues and add value to customer relationship
 
Benefits
NetFortris values its employees and strives to provide a productive and balanced work environment.  For full time employees, we offer a comprehensive benefits package.
 
  • Medical, Dental and Vision Plans
  • Flexible Benefits Accounts
  • Short and Long Term Disability Insurance
  • Life and AD&D Insurance
  • Paid Time Off
  • Company Holidays
  • Excellent Career Path
  • Continued Education
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